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Troubleshooting

Payments that failed, pages that will not load, and what to check first.

QR code does not open a UPI app

What each of the two codes is supposed to do when scanned, and what to check.

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A payment was declined

The reasons a UPI payment fails, in the order they actually happen.

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Why can a supporter only send about 5,000 rupees the first time?

The 24 hour cap on a new payee, why it hits your page in particular, and what to do.

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The money left their account but is not in your bank

What to check when a payment shows as sent on one side and missing on the other.

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Somebody says they paid and you cannot find it

A checklist for the most common pending list problem.

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Your page is not loading

Quick checks first, then the ones that actually explain it.

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Your custom domain is not working

The four things that stop a connected domain from serving your page.

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A voice message will not upload

What to check when a recording fails to attach.

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You cannot sign in

Getting back into your dashboard when the usual route stops working.

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Still stuck

Write to us with your page name and what happened. If it is about a support, the four-character code helps us find it.

hello@kulhad.co

Reporting a page

Every creator page carries a report link at the foot of it. That is the fastest route for anything about somebody else's page.

kulhad

A free page with your UPI QR code. A donation page, creator tip jar or just the QR by your counter for any event.

Made in India

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Payments go bank to bank over UPI. Kulhad does not collect, hold or transfer money, and cannot confirm that a payment was received.